![]() ![]() Such updates, along with relevant information, will automatically be sent to registered users via email as long as the purchase originated on our website. ![]() 1.0, 1.1, etc.) are free for registered users. As such, there is no mechanism in place to allow us to notify these users when updates become available, nor can we migrate transactions that originated elsewhere into our database.Īll point updates within a product version (i.e. If you purchased our products from a distributor, you must update the product via their platform, as we do not share the same database or have access to any third-party transactions. You must update your product via the same platform where the purchase originated. The version of the plugin installed on your system is also displayed in the configuration menu of the respective plugin. You may also find this information in the relevant User Guide, which you can download via the respective product page. To confirm the current version of a plugin, navigate to the respective product page where this information is displayed the LEARN section. However, you should consider that discontinued software is no longer developed, which may have an impact on system compatibility over time. If you wish to ensure you can access older DAW sessions in the future, where legacy versions of our products are in use, we advise you to store a local backup. NOTE: products may be discontinued over time and the associated installers/files will not be accessible in your account indefinitely thereafter. If you have a technical issue that can be resolved by accessing these assets, you may email us and we will determine the best solution on a case by case basis. We can not grant you access to separate components of a product, such as only the installers, samples, etc. Once this limit is exceeded, customers may contact us via email to request manual re-activation of relevant purchases. Purchases remain active for up to 10 download attempts. It’s best to clear your browser cache (history) and re-load your browser in a fresh session before accessing the Customer Portal. While attempting to log into the Customer Portal, ensure that you are not logged into any email accounts other than the address associated with your license. Any cache data associated with other email accounts during the current browser session may prompt the DPD system to deny access. If you wish to access your purchases thereafter, you can do so via that same link or log in to our Customer Portal at any time by clicking the button above. Upon completing a purchase, customers are automatically sent a purchase confirmation and download link via email. ![]()
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