You will be able to retrieve an item for a further four years by requesting the record from Revenue.Your items will no longer be visible to you within the MyEnquiries system six years after the date of completion.Your items will be available for up to ten years from the date of its completion. Sign in to myAccount MyEnquiries Data Retention policy PAYE customers can access the service through myAccount, by clicking on 'MyEnquiries' on the 'Manage My Record' card. How to access the serviceīusiness customers who have a ROS digital certificate can access the service through ROS, using the ‘My Services’ tab under 'Other Services'.Īgents must access MyEnquiries through ROS if they wish to enquire about a client's tax affairs.įoreign-based agents who have a Tax Advisor Identity Number (TAIN), but not an Irish tax reference number, can register for ROS using their TAIN. To use the service, you must be registered for myAccount or ROS. This information is available in the ‘Interactions Screen’ which is accessed by clicking on the enquiry you wish to view. You can also view where your enquiry will be processed. Indicates the message was sent from Revenue. Indicates that Revenue has requested something from the customer and is waiting on a reply. Indicates that the enquiry has been completed by Revenue. Indicates that the enquiry is currently in a queue to be processed. Indicates the enquiry has been received by Revenue and will be routed into a queue to be processed. see the current division in which your enquiry is being dealt with.view the current status of an enquiry you have submitted via MyEnquiries.You can track the progress of your enquiry by viewing the 'Status' column on the 'Enquiries Record' screen through myAccount or Revenue Online Services (ROS). MyEnquiries is a secure online service that allows you to send, receive and track correspondence to and from Revenue.
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